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Before You Book

These steps ensure that you are fully informed about your rights and responsibilities, protecting you from unexpected issues. By taking the time to understand these important documents you can travel with peace of mind, knowing that you are prepared for any situation that may arise. Your safety and satisfaction are our top priorities!

TRAVELMANAGERS - Australia's Largest Network

Whether you’re planning an annual break, a bucket list holiday or your next business trip, a personal travel manager will make it a wonderful experience. With personal travel managers having on average over 20 years’ travel experience each, they will take care of all your travel arrangements and provide that insider information to save you time and create a trip that is tailored just for you.
 

Think of a personal travel manager the way you’d think of your mortgage broker, a personal trainer or financial planner – they’re here to help you achieve a specific goal in their field of expertise. They get to know you, understand what your needs and priorities are and provide a service which is suitable for you. In this case, it’s travel. And whether you’re travelling for business or for fun, your personal travel manager will work closely with you to create a tailor-made trip that’s as individual as you are.

Other businesses may call them travel agents or travel advisors, but we prefer personal travel manager (PTM) because of the highly personalised service they provide to their clients. Regardless of what we call them, this handy information sheet by the Australia Federation of Travel Agents (AFTA) highlights some of the key aspects in understanding the role of a PTM and the legal relationships between consumer, PTM and Travel Providers.

 

TravelManagers Australia

TravelManagers operates in all Australian States and is a wholly owned subsidiary of House of Travel. Since first opening in New Zealand in 1986 and its arrival in Australia in 2007, House of Travel has grown into the largest independent travel company in Australasia. TravelManagers is a sister company to Hoot Holidays, also owned by House of Travel, and has a network of personal travel managers in all states and territories throughout Australia with a dedicated support team at the company’s national partnership office in Sydney. This means that not only do our personal travel managers have access to amazing travel deals, but customers are provided with the security that their money is secure through the booking process. TravelManagers places all customer money in a dedicated and audited Client Trust Account which is separate from the general business accounts, ensuring client funds are secure and only used for client purchases.
 

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